Intermittent issues in US region

Incident Report for Egnyte FedRAMP

Resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Posted Sep 01, 2026 - 16:32 UTC

Monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Posted Sep 01, 2026 - 16:28 UTC

Update

Our team is continuing to investigate the issue and gather information. We are working on confirming external dependency outage affecting the core part of the infrastructure. We will provide an update on the situation within the next 30 minutes
Posted Sep 01, 2026 - 16:19 UTC

Update

We are continuing to investigate this issue.
Posted Sep 01, 2026 - 15:53 UTC

Investigating

We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Posted Sep 01, 2026 - 15:52 UTC
This incident affected: Collaboration (Web UI) and Security and Governance (Web UI).