3rd party related service disruption - US region

Incident Report for Egnyte FedRAMP

Resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Posted May 17, 2024 - 00:25 UTC

Monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
Posted May 17, 2024 - 00:23 UTC

Identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
Posted May 17, 2024 - 00:18 UTC

Investigating

We are currently experiencing issues with a third-party vendor that is affecting our services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available.
Posted May 16, 2024 - 23:59 UTC
This incident affected: Collaboration (Web UI, Login).